Update January 2021


Coronavirus Update January 2021

Dear Residents and Community,

We have been monitoring the government announcements and advice about the ongoing Coronavirus situation and are regularly in contact with Westminster Council and other housing providers. Our aim is wherever possible to provide residents with essential services as safely as possible, and to continue to organise help for high-risk and vulnerable residents.

Keeping you, our staff, our contractors and others as safe and healthy as possible is our first priority.
WECH is a community-owned landlord, which means our community is better placed to work together and support each other during these difficult and unsettling times.

The WECH office remains closed to walk-ins – please phone or email us if you require any assistance. When staff respond to you, they may be working from home (in line with government advice) so please bear with them if it takes a little longer than usual to respond, but be assured that we are continuing to provide all our services at this time.

We unfortunately have to keep face to face contact with our residents to a minimum. This is for your safety and the safety of our staff.

If you phone to ask for a repair you will be asked if you or anyone in your house is self-isolating (for example if you have recently travelled abroad or have had a positive test). If so, unless it’s a genuine emergency, our contractors will need to delay the repair until your isolation period is over. (Please also see this statement from K&T Heating our gas contractor.)

The WECH Community Centre is currently closed to all activities and is being used by the North Paddington Foodbank to provide essential support to local people.

If you are self-isolating please fill in the form on our website to make us aware.

Community Support

If you are a WECH resident and need help due to Coronavirus please contact us. We will try to put you in contact with local organisations who can help you.
We know that many of you would like to help your friends and neighbours who are struggling. If you would like to get involved, please contact Elaine Harkins, or ring her at WECH on 020 7266 3347.

Alternatively, you can go to the website and follow the Covid-19 Volunteer link, where you can complete a form and they can direct you to where you can be of most help. You can also register on Westminster’s volunteer service.

We will continue to make changes to the way we do things so as to reduce the opportunities for the transmission of the virus. And we will keep you informed about what we are doing. Finally click here for some useful links to a number of websites setting out useful information about the virus.

Matt Townsend

Chief Executive


You can contact us by phone during normal office hours on 0207 266 3347 or emailing For repair requests Click Here. For Emergency repairs JUST 24/7 Ltd 020 8979 2220 and heating  K&T Heating 020 8269 5995.

From the 19th March visits to the WECH office are by appointment only. Essential visits only e.g. collecting keys etc

If you are self-isolating please tell us we will try to get the repair sorted with minimum risk to everyone. Please tell us when you call and we’ll advise how to proceed depending on your situation. If you answer yes the repairer may act in a similar fashion as identified in the statement from K&T Heating our gas contractor.

The type of situation we would consider to be an emergency would be:

  • Water Leaks that are severe, particularly if the water is coming through a ceiling light.
  • Complete loss of electrical power or light (After checking the switch on the consumer unit)
  • Severe roof leaks
  • Loss of water supply, after checking with a neighbour to see if the problem is more widespread.
  • Burst pipes
  • Blocked drains, if it is preventing waste water or sewerage from draining away.
  • Loose masonry, if there is a danger of it falling and being a hazard to life or limb.
  • Blockage to the only toilet in your home.
  • Loss of heating and hot water if there are any vulnerable people in your household. For example, the very young, the elderly and anybody with a chronic health problem.

 We are very sorry to have to reduce our repair service in this way, we hope to be able to return to the normal comprehensive service at the earliest opportunity.

Allpay offers a number of different payment options all of which will help you keep your social distance.

Direct Debit
Call us to setup a direct debit.

Call Allpay
You can call Allpay on 0330 041 6497 (you will need the 19-digit number from your rent card).

Pay on Allpay’s website
Visit Allpay’s website here.

Get the Allpay app
Download the Allpay app and follow the instructions.

I am are over 60 or know a resident over 60 in need of help. Please contact Elaine Harkins, or ring her at WECH on 020 7266 3347.

Massage from HMRC Business Help and Support 

The Chancellor, announced further measures to support people and businesses through this period of disruption caused by COVID-19.

The Chancellor’s statement can be found at GOV.UK.

Updated guidance for employers, businesses and employees is available at:

The scheduled 2020-21 cyclical redecorations programme is cancelled until further notice. Once the coronavirus pandemic is under control we will write to you informing you of when the works will commence.


Board chair Julie Bundy
Secretary Linda Mokrane
V. Chairs S Brade J Rosenberg
Chief Executive Matt Townsend
Established 1990
Member of: NHF HOS HCA L3939
Local authority: City of Westminster

WECH – A Community Land Trust
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Emergency Gas leaks 0800 111 999
Emergency out of hours contacts:
JUST 24/7 Ltd 020 8979 2220
K&T for Heating 020 8269 5995

Opening hours:
Mondays to Thursdays 9:30 to 5:30
Fridays 9:30 to 1:00
Closed on Bank holidays
Contact your housing officer
Contact Chieto Dimano, your Police in Residence

Selbourne House, 36A Elgin Ave, London W9 3AZ
Tel 02072663347

Street view: Office
Street view: Community centre